Glow modules: Recipient Experience
Offer world-class communication to your recipients that will take you beyond the competition
Flexible and customizable communication options
Customize the recipient experience based on your and your customers’ needs. You have a wide range of communication features to offer your recipients:
- ETA communication
- Real time tracking
- Flexible delivery options
- Possibility for changing delivery information
- Value-adding service options (e.g. specific delivery time window)
Additional features
- Time booking: Offer your recipients to choose their delivery date and time, or to change an already chosen time slot
- Additional services and upsells: Offer your recipients value-adding services, like a more precise delivery window, to have the shipment carried indoors or even installed
- Sustainability: Visualize and communicate your sustainable deliveries
- Customized branding: Brand the recipient journey with your own brand – or your customers’ brands
- Rating and feedback: Let your recipients’ rate their experience and collect feedback about the delivery
Want to know more about the other modules in Glow?
Planner and Control
Unlock smarter ways to plan and optimize and manage your deliveries with Glow’s efficient and intelligent automatic route planner, instant dispatch, live view and reports. It will save you time and increase transparency and delivery quality.
Driver App
The Driver App makes it easy for your drivers to perform their daily work and to be onboarded. The driver receives routes or on-demand orders, scan parcels as well as performs pick-ups and deliveries in the app, just to name a few of the features available.
Customer Portal
Strengthen your customer relationships by activating the Customer Portal for your customers. The portal offers self-service features like web booking, shipment search, and live view of shipments. Providing valuable insight from pick-up and all the way to the recipient.
Pricing Engine
Use the Pricing Engine to manage the pricing of your shipments. The Pricing Engine enables the users to automatically create unique prices on each order, with an advanced selection of pricing options. Additionally, the Pricing Engine can be used to calculate the earnings for drivers based on either a fixed provision or deduction, or your own fee system.
Branded Deliveries
Enhance your delivery experience with Branded Deliveries. Our branding feature available in Customer Portal, empowers you to customize branding elements, transforming the way your customers perceive your business. Stand out from the competition and own the entire journey from start to finish.
Interested in our last-mile delivery solution?
Reach out to learn how Glow’s transport management system can help you offer a world-class recipient experience to customers.
