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Take Control of Your Customer Journey and Operations with Automated Notifications
In today’s fast-paced world, keeping customers informed is crucial for a smooth delivery experience. Glow’s Automatic Notification System streamlines communication, ensuring recipients are never left guessing. From booking to delivery, Glow provides seamless communication throughout the delivery process.
Why Glow’s Automatic Notification System is a Game Changer
Imagine a process where you no longer have to manually inform recipients about their deliveries. With Glow, you can fully automate notifications, meaning fewer phone calls and less manual work. No more scrambling to reach customers or handling missed deliveries—Glow does the heavy lifting for you, keeping your communication on point.
This doesn’t just save time—it saves space. By automating notifications, you can free up storage space and reduce dwell time. The result? Smoother operations, increased customer satisfaction, and cost savings.
Customize and control your delivery notifications
Glow puts you in the driver’s seat. You decide exactly when and how recipients are notified, tailoring the process to meet your needs:
- The right trigger: Whether it’s when the package is booked, scanned at the first hub, or reaches the distribution terminal, you can customize when your notifications start rolling out.
- Booked delivery date or not: Do you want to send a confirmed delivery date and time? No problem. You can choose whether recipients can adjust their delivery schedule or simply cancel it. Or, give them the flexibility to book their own delivery slot ensuring a delivery time that fits their schedule perfectly.
- Reminders: If recipients need to book their delivery time, you can configure how many reminders are sent, ensuring recipients don’t forget to select a date that fits their schedule.
- Delivery date options: Decide how many calendar days recipients can choose from when scheduling their delivery. By doing this you can manage and limit how many days the goods are allowed to be stored at the terminal.
- Delivery attempts: Customize the number of attempts made before deciding whether the package should be returned to the customer or redirected to a pickup point.
- Return to sender: When deliveries don’t go as planned you have the option to set rules for how to handle returns. But more importantly, keeping the sender in the loop about what is happening.
- Customize the SMS text: Edit the default SMS texts to match the preferred communication style
- Keep track on what has been sent out: Setting up rules is key, but tracking what’s been sent is even more crucial for staying ahead. With our follow up page, users can stay proactive, resolving issues before they lead to unhappy customers or recipients. You can effortlessly monitor notifications, catch missing ones, trigger them manually, or pause notifications for specific shipments when needed.
With Glow’s automatic notification system, you have the power to automate and fine-tune every aspect of your communication strategy, saving time, freeing up space, and ensuring the right communication reaches the recipients.
Interested in our delivery management solution?
Reach out to us and learn how Glow can help courier services stand out from the competition and impress customers with a seamless delivery experience.
